Users have been experiencing trouble signing into PSN in Europe with common problems being confronted. After a long loading screen when attempting to sign in, the console then displays “failed to communicate with server” or simply says “error occurred ” followed by the error code.
SCEE Blog Manager Fred Dutton has issued a statement about the suspension of another feature on PSN to try and reduce the issues being faced.
“We are aware that users are experiencing some disruption to the PSN service. To minimise the inconvenience we have suspended the “redeem voucher” functionality whilst we investigate further. Unfortunately this means that money cards, product vouchers, PlayStation Plus vouchers, PS3-PS4 upgrade vouchers and any other vouchers for digital content are not redeemable at this stage. Other PSN features such as log-in, online multi-player gaming, PlayStation Plus trial, PS Store (excluding voucher redemption), trophies, messages, friends etc. are all available. We apologies and will provide an update to this announcement soon.”